Refund Policy

1. Overview

This Refund Policy applies to the Kiober POS software (“the Software”). All payments are processed by Paddle, which acts as the Merchant of Record. Paddle is the legal seller and handles payment processing, taxes, and billing.

2. License Model

• The Software is sold as a one-time payment.
• Each purchase grants access for a fixed annual license period.
• There are no recurring or automatic renewal payments.
• The license expires automatically at the end of the annual period unless renewed by a new purchase.

3. No Refund Policy

All purchases are final.

• No refunds are provided after payment is completed.
• No partial refunds are issued for unused time.
• No refunds are granted for early termination or change of mind.

Users are encouraged to evaluate the Software using any available demo, beta, or trial version before purchasing.

4. Exceptions

Refunds are not offered except where required by applicable consumer protection laws. Any such refunds are handled solely by Paddle in accordance with its legal obligations.

5. Technical Issues

Temporary bugs, configuration issues, or compatibility problems do not qualify for refunds. Reasonable technical support may be provided during the license period to help resolve issues.

6. Cancellations

Because payments are one-time and non-recurring:

• There is no subscription to cancel.
• Access remains valid until the license expiration date.
• No refunds are issued upon stopping use of the Software.

7. Chargebacks and Disputes

Payment disputes and chargebacks are managed by Paddle. Abuse of chargebacks may result in license termination and loss of access to the Software.

8. Policy Changes

This Refund Policy may be updated at any time. Changes apply only to future purchases.

9. Contact

For billing receipts or payment-related questions, users should refer to the contact information provided in their Paddle purchase confirmation.